Praising good performance is easy, but what about those times when someone on your team needs a kick in the butt more than a pat on the back? In that case, you'll need to give some negative feedback--and do it without demotivating or demoralizing the other person. This post explains exactly how to do this. Before we get started, though, it's important to remember that the goal of feedback is not to tell people what to do or how to do it. That's mistaking the process for the goal.
4 Ways to Turn Negative Hotel Reviews into Positive Opportunities
3 Ways to Write Feedback - wikiHow
Customer reviews are a double edged sword for any reputable hotel establishment, yet more and more hoteliers are encouraging their guests to voice their opinions online. Why is that? Positive reviews are the end goal, yet the reality of running a business is that things won't always go according to plan. A clear tell of a good hotel manager is how well they handle adversity in a forum of public opinion. If a guest posts a negative review how would you respond? Better yet, do you respond at all? Negative reviews carry a special kind of shame attached to them.
How To Give a Negative Performance Review - 6 Communication Principles and +21 Example Phrases
Feedback is one of the most powerful tools in the manager's toolkit for strengthening workplace performance. There are three types of feedback—positive, constructive, and effective. Negative feedback focuses on identifying and promoting change in behaviors that detract from high performance. Learn some methods for delivering negative feedback and get results.
A happy customer tells three friends; a disgruntled one — at least 15 people. On the web, it can reach millions of people. Negative feedback is good for you. It helps your company improve and grow better than the competition. However, if a disgruntled customer takes it to the web, everybody on Facebook, Google My Business, or Yelp can see the one-star rating and their poor experience with your business.